Support
How to reach a human, and the answers to the four common questions.
Last updated 2026-08-12
Contact
[SUPPORT EMAIL] — one inbox, read by a person. Include your handle and, for anything about a specific contest, the duel or arena link.
Are the prices real?
Not yet. Prices across the product are currently simulated for testing, and every screen that depends on one says so rather than letting you assume otherwise. The market-data settings screen prints the live status of the feed at any time.
I think my result is wrong
Open the duel or arena and use Dispute, within 24 hours of settlement. Grounds are a bad fill, a failed order, a feed outage, or a score that does not match your recorded positions.
A dispute is not a chargeback. A corrected result pays both sides and nothing is taken back from your opponent.
Someone is manipulating a contest
Every published thesis has a Report control on The Tape. Reports go to a named reviewer allowlist, not to an automated system.
A reviewer can withdraw a thesis from publication. A reviewer can never change a score or a prize — the decision route re-reads every affected score after a decision and fails loudly if one moved.
I want my thesis taken down
You can withdraw it. It leaves a tombstone carrying the original hash and the timestamp, so the record shows that something was published and then withdrawn, rather than showing nothing at all.